Frequently Asked Questions

Placing An Order

How is my information secure?

We understand that you value highly the security of your personal and credit card information. We apply the highest business standards and industry standard technology to ensure the security of your data and earn your trust. We employ extremely sophisticated data encryption technology provided by GeoTrust®. In addition, our website, server, database and encryption efforts are reviewed daily by Trust Guard and quarterly by Security Metrics®, a program run by Bank of America.

Do you ship internationally?

Yes, we ship to a limited number of countries including Canada. All international orders are shipped via USPS International Global Priority Mail. There is a flat rate shipping charge ranging from $29.95 – $49.95 depending on the destination country.

When will I receive my order?

Please allow 1 business day for order processing. Once your order has been shipped you will be sent email confirmation, which contains tracking information for your order. Our standard shipping method is USPS Mail Innovations. In most cases orders will be delivered within 4-7 business days after the orders has shipped. If you choose 2nd Day Air service, you can expect your order to arrive in 2 business days from the date of shipment. Please note that 2nd Day Air does not have movement over the weekend.

How do I use coupons?

When you are ready to checkout, a coupon code box will appear below the subtotal for your order. Enter the coupon code into the box followed by clicking apply. Coupons cannot be combined with other offers, applied to previous orders, Promo Packs, Next Level Products, Skin Systems or to existing AutoShip plans.

Managing Orders

How is my information secure?

We understand that you value highly the security of your personal and credit card information. We apply the highest business standards and industry standard technology to ensure the security of your data and earn your trust. We employ extremely sophisticated data encryption technology provided by GeoTrust®. In addition, our website, server, database and encryption efforts are reviewed daily by Trust Guard and quarterly by Security Metrics®, a program run by Bank of America.

Do you ship internationally?

Yes, we ship to a limited number of countries including Canada. All international orders are shipped via USPS International Global Priority Mail. There is a flat rate shipping charge ranging from $29.95 – $49.95 depending on the destination country.

When will I receive my order?

Please allow 1 business day for order processing. Once your order has been shipped you will be sent email confirmation, which contains tracking information for your order. Our standard shipping method is USPS Mail Innovations. In most cases orders will be delivered within 4-7 business days after the orders has shipped. If you choose 2nd Day Air service, you can expect your order to arrive in 2 business days from the date of shipment. Please note that 2nd Day Air does not have movement over the weekend.

How do I use coupons?

When you are ready to checkout, a coupon code box will appear below the subtotal for your order. Enter the coupon code into the box followed by clicking apply. Coupons cannot be combined with other offers, applied to previous orders, Promo Packs, Next Level Products, Skin Systems or to existing AutoShip plans.

Managing My Account

How is my information secure?

We understand that you value highly the security of your personal and credit card information. We apply the highest business standards and industry standard technology to ensure the security of your data and earn your trust. We employ extremely sophisticated data encryption technology provided by GeoTrust®. In addition, our website, server, database and encryption efforts are reviewed daily by Trust Guard and quarterly by Security Metrics®, a program run by Bank of America.

Do you ship internationally?

Yes, we ship to a limited number of countries including Canada. All international orders are shipped via USPS International Global Priority Mail. There is a flat rate shipping charge ranging from $29.95 – $49.95 depending on the destination country.

When will I receive my order?

Please allow 1 business day for order processing. Once your order has been shipped you will be sent email confirmation, which contains tracking information for your order. Our standard shipping method is USPS Mail Innovations. In most cases orders will be delivered within 4-7 business days after the orders has shipped. If you choose 2nd Day Air service, you can expect your order to arrive in 2 business days from the date of shipment. Please note that 2nd Day Air does not have movement over the weekend.

How do I use coupons?

When you are ready to checkout, a coupon code box will appear below the subtotal for your order. Enter the coupon code into the box followed by clicking apply. Coupons cannot be combined with other offers, applied to previous orders, Promo Packs, Next Level Products, Skin Systems or to existing AutoShip plans.

General Product Questions

How is my information secure?

We understand that you value highly the security of your personal and credit card information. We apply the highest business standards and industry standard technology to ensure the security of your data and earn your trust. We employ extremely sophisticated data encryption technology provided by GeoTrust®. In addition, our website, server, database and encryption efforts are reviewed daily by Trust Guard and quarterly by Security Metrics®, a program run by Bank of America.

Do you ship internationally?

Yes, we ship to a limited number of countries including Canada. All international orders are shipped via USPS International Global Priority Mail. There is a flat rate shipping charge ranging from $29.95 – $49.95 depending on the destination country.

When will I receive my order?

Please allow 1 business day for order processing. Once your order has been shipped you will be sent email confirmation, which contains tracking information for your order. Our standard shipping method is USPS Mail Innovations. In most cases orders will be delivered within 4-7 business days after the orders has shipped. If you choose 2nd Day Air service, you can expect your order to arrive in 2 business days from the date of shipment. Please note that 2nd Day Air does not have movement over the weekend.

How do I use coupons?

When you are ready to checkout, a coupon code box will appear below the subtotal for your order. Enter the coupon code into the box followed by clicking apply. Coupons cannot be combined with other offers, applied to previous orders, Promo Packs, Next Level Products, Skin Systems or to existing AutoShip plans.